What information do we collect?
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Usernames
- Passwords
- Contact preferences
- Contact or authentication data
- Billing addresses
- Debit/credit card numbers
Sensitive Information. We do not process sensitive information.
How do we process your information?
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication
We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services
We may process your information to provide you with the requested service.
To respond to user inquiries
We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To send administrative information
We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfill and manage your orders
We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To enable user-to-user communications
We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback
We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications
We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.
What legal bases do we rely on to process your personal information?
If you are located in the EU or UK, this section applies to you. The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information.
We may process your information if you have given us specific consent to use your personal information for a specific purpose. You can withdraw your consent at any time.
We may process your personal information when we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
How long do we keep your information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.
What are your privacy rights?
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Controls for do-not-track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
Do California residents have specific privacy rights?
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year.
If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services.
Do Virginia residents have specific privacy rights?
Under the Virginia Consumer Data Protection Act (CDPA), Virginia residents have specific rights regarding their personal data. This section describes your CDPA rights and how to exercise them.
Virginia residents have the right to: (1) confirm whether we are processing their personal data; (2) access their personal data; (3) correct inaccuracies in their personal data; (4) delete their personal data; (5) obtain a copy of their personal data in a portable format; and (6) opt out of the processing of personal data for targeted advertising, sale of personal data, or profiling.
Do we make updates to this notice?
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.
If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at hello@citalks.com or by post to:
CI Media Co., Ltd., (Head Office)431 Soi Pradu 1, Charoenkrung Road, Bangkholaem,
57 Wireless Road, Lumpini, Pathumwan,
Bangkok, 10120
Thailand
How can you review, update, or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it.
To request to review, update, or delete your personal information, please submit a request by contacting us at the address provided above or by emailing us at hello@citalks.com.
Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:
- Log in to your account settings and update your user account.
- Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Your rights
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- The right to access the personal data we hold about you.
- The right to require us to rectify any inaccurate personal data.
- The right to require us to erase your personal data.
- The right to request us to restrict processing of your personal data.
- The right to object to processing of your personal data.
- The right to data portability.
- The right to withdraw consent at any time where we are relying on consent to process your personal data.
Data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Contact Us
If you have any questions about this privacy notice, please contact us at:
CI Media Co., Ltd., (Head Office)431 Soi Pradu 1, Charoenkrung Road, Bangkholaem,
57 Wireless Road, Lumpini, Pathumwan,
Bangkok, 10120
Thailand
hello@citalks.com
How do we handle your social logins?
Our Services offer you the ability to register and log in using your third-party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider.
The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.